Complete an online computer evaluation. Assessment testing generally includes basic level questions on the most popular Microsoft applications, basic clerical components including typing, data entry, spelling, filing, and internet and e-mail familiarity. Call Center assessments may also be included in the evaluation. Results from the evaluation and specific job goal skills required will determine class to be enrolled. Further prerequisite to enroll in the Customer Service Representative training requires that you must successfully complete Beginning Office Technology (BOT) first.
Classes are customized per individual based on specific computer skills required for job readiness and placement. An Employment Skills Service plan will be created with your instructor to help you reach your goal. Class schedules are generally five days a week for 3.5 hours a day in the morning or afternoon, but can be modified based on need.
INTRODUCTION TO COMPUTERS
This self-paced, half-day course equips participants with basic computer skills including parts and uses of a computer, typing practice, Windows Operating System, Microsoft Word, Internet and e-mail basics, and creating a resume. The program is customized based on job goal.
BEGINNING OFFICE TECHNOLOGY (BOT)
This eight-week, half-day course offers a review of general office and keyboarding skills and instruction in basic to intermediate level word processing, spreadsheet, and presentation software. The course also covers the use of e-mail, internet, and job readiness components including preparing a resume and mock interviewing. The training will equip participants for an entry-level administrative assistant position.
We combine this skill training with simulation exercises and activities for preparation for the Microsoft Office Specialist (MOS) certification examination (optional). MOS certification exams are available in Word, Excel, PowerPoint, and Outlook. MOS certification is a recognized distinguished business credential for students when applying for jobs, demonstrating workplace readiness.
CUSTOMER SERVICE REPRESENTATIVE / CALL CENTER TRAINING
Prerequisite: Completion of BOT or demonstrated computer knowledge. This two-week course is intended to familiarize the student with innovative methodologies for effective customer care and problem resolution, and fundamentals of customer support structure and procedure. Students will be trained on and study the HDI® standard to prepare them to take the HDI® Certification exam for Customer Service Representative (HDI-CSR).
Students will receive training, experience, testing, and certification necessary for entry level employment in customer service positions such as call center operations
All classes meet four or five days a week for three and ½ hours daily over the eight-week period. Every effort is made to accommodate each participant's needs. Those with similar training goals are grouped together. Scheduling options generally include:
8:30 a.m. to Noon
1:00 p.m. to 4:30 p.m.
To schedule an assessment or to learn more, contact Becky Ketts at Becky.Ketts@NobisWorks.org
Nobis Works' Tommy Nobis Center program provides comprehensive vocational and support services to persons with disabilities and others with unique vocational needs. These services encourage and support each participant's inclusion in the community.
Nobis Works is an equal opportunity employer.